Ellipsys Technologies E4A

The E4A simultaneously monitors and captures signaling, digits and call progress tones, on up to four analog lines or trunks (up to 12 with the addition of E4AC Companion Units). The E4A then translates this data into corresponding call events such as dialed digits, on-hook, off-hook, flash and ring. These events are stored to a relational database and compared to expected behavior (proper signaling protocols, call duration, features invoked and disconnecting party, etc.). A Graphical User Interface (GUI) quickly guides the user through a series of plain English analysis screens and filters to view details of one specific call, call events on a particular circuit, on all circuits being tracked, or by shared characteristics such as call disposition, ¿busy¿ calls, etc. Analysis can be performed in real time, and over 1,000,000 calls can be stored for subsequent analysis and report generation.